I visited an ex-colleague, a retired widower. I was surprised to see him busy browsing the net keenly and I saw a number of charts, atlas, road maps, conversion tables etc pasted on the wall just above his computer and also many notebooks and diaries on his table. I exclaimed: “Hey Raj, I know you cannot keep quiet, but are you busy doing some consultancy work? You never even informed me.” He could sense a touch of jealousy and disappointment in me, as if he had quietly developed a software that would soon be bought by a multinational for a fortune soon. He told me that he was doing better than a consultancy business by managing his own call center. Puzzled, I repeated “Your own call centre?” He confirmed “Yah! I do telemarketing, answering technical queries of about 20 to 25 clients daily.” “What is your product and who are…
